How to Identify and Report Fraud

While fraudulent activity on the platform is rare, it does happen from time to time, and we want to give you the tools to help identify possible fraud.


🚩 Identify Red Flags

Most fraudulent orders have a few things in common. When accepting orders, be sure to look for these most common red flags:


🚩 1st-time customers whom you don't know well, or new customers who are placing multiple orders in a short period of time.
🚩 1st-time customers who ask to communicate on phone numbers different than what is listed on their account.
🚩 1st-time customers who change delivery locations after placing the order.
🚩 Big-ticket items (gift cards, electronics, mattresses, non-grocery items, grocery items that can be resold like energy/sports drinks, individually bagged snacks, etc.)
🚩 Large tip percentages (We all love getting 25 and 30% tips, but if they are combined with huge orders from people you don't know, it may be too good to be true.)


🐟 If Something Seems Fishy


So, you've noticed something fishy about your order. What should you do? Follow the steps below to help prevent fraud.


  1. Write to Support to ask about the customer's account and credit card details. Getting a second opinion is always a good idea!
  2. For first-time customers, even if the order doesn't seem fishy, complete the order before delivery. This will at least ensure their card has enough funds to close the order.
  3. If something seems weird or off, one easy thing to do is simply decline the order. Make up any reason you want and cancel.


Aisle8 & Prevention

What are some ways Aisle8 helps prevent fraud?

  • Prepaid debit card use is restricted because these are commonly used with fraudulent orders.
  • We provide fraud protection for orders that comply with our terms of service.
  • Aisle8 keeps our Business Owners informed about new fraud attempts.


Reminder: Members of the Aisle8 team will NEVER ask for your login code.

Updated on: 04/09/2026