How Do I Complete a Friendly Order?
Completing a friendly order is the final step to completing onboarding. This is an actual order to help you understand how the apps and the system work before you start accepting client orders. This will help you ensure a smooth experience for both you and your clients! Make sure your Aisle8 Card is ready to go! It's important to make sure your Aisle8 Card has been added to your virtual wallet. You can view your Aisle8 Card by tapping "Account," then "Aisle8 Card." Follow the instructionsFeaturedInstall Aisle8 Apps
For iPhone Open the Safari app on your device Navigate to owner.aisle8.co (this works for the client site, shop.aisle8.co, too) Tap the three dots, then tap Share Scroll down the list of options, then tap Add to Home Screen. If you don't see Add to Home Screen, you can add it. Scroll down to the bottom of the list, tap Edit Actions, then tap +Add to Home Screen Check the "Open as Web App" option Tap AddFeaturedHow do I customize my client's fee?
Sometimes, to provide the best customer experience, business owners need to utilize custom pricing. Custom pricing can include discounts like a senior discount or a multi-store discount. Business owners may also include fees such as a distance fee or a fee for putting groceries away. Aisle8 makes it easy to set custom fees per client. Once the fee is set, it overrides your default; however, you will still be able to edit the invoice as you need. To edit fees per customer, navigate to the ClienSome readersHow do I import my information from Dumpling?
Once you've completed onboarding, reach out to us and let us know you'd like to import your information.Few readersHow to Bulk Invite Your Clients
Invite multiple clients easily by following these steps: Tap the Clients tab in the Aisle8 Owner App, then tap the three dots in the top right. Select "Bulk Invite" Select multiple or select all clients and tap "Send Invites"  Find and tap on Chrome Tap on Permissions Tap on Camera Choose "Allow only while using the app." Then Enable the Camera in Chrome Site Settings Open Chrome on your phone Tap the 3 vertical dots (More menu) in thSome readersHow to Identify and Report Fraud
While fraudulent activity on the platform is rare, it does happen from time to time, and we want to give you the tools to help identify possible fraud. 🚩 Identify Red Flags Most fraudulent orders have a few things in common. When accepting orders, be sure to look for these most common red flags: 🚩 1st-time customers whom you don't know well, or new customers who are placing multiple orders in a short period of time. 🚩 1st-time customers who ask to communicate on **phone numbersFew readersTransitioning Clients to Aisle8
Here are a couple of resources we've put together to help you with moving clients to Aisle8: How to Bulk Invite Your Clients Sample email to invite your client to Aisle8 Our Marketing Resources articles and our articles with tips for [Growing Your BusinesFew readersWhy was my card declined at the register?
There are a couple of reasons your card may be declined at the register. Not in Shopping Mode Your card may have been declined at the register because you weren't in shopping mode. When you're ready to shop for your order, click on the order, then click on "Start Shopping." Verify that you're ready to start by moving the slider to the right. Shopping mode activates your Aisle8 Card and prevents your client from editing their shopping list. Insufficient Funds Your card may alsoFew readersHow do I delete my owner account?
To delete your account: Open the Aisle8 app and sign in. Go to Account, then Profile Tap Delete account at the bottom of the page. Confirm your password when asked. Your account is closed as soon as you confirm. You can learn more at https://aisle8.co/account-deletion.Few readers