Why was my card declined at the register?

There are a couple of reasons your card may be declined at the register.

Your card may have been declined at the register because you weren't in shopping mode.

When you're ready to shop for your order, click on the order, then click on "Start Shopping."

Verify that you're ready to start by moving the slider to the right.

Shopping mode activates your Aisle8 Card and prevents your client from editing their shopping list.

Your card may also have been declined due to insufficient funds. You can verify your card funding after you've entered Shopping Mode.

You can also see your funding on the order list screen.

If you need more funds, please reach out to Aisle8 for assistance.

If you ordered a physical card, you must activate it before you can use it. You can activate it in the Aisle8 Card section of the owner app.

Updated on: 04/09/2026